https://www.aquariumplantenshop.nl

About our privacy policy

Aquariumplantenshop cares deeply about your privacy. Therefore, we only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never share your data with third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by Aquariumplantenshop. The effective date for these terms and conditions is May 22, 2018; the publication of a new version cancels all previous versions. This privacy policy describes what information we collect about you, what this information is used for, and with whom and under what conditions this information may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you provide to us. If you have any questions about our privacy policy, please contact our privacy contact person; you will find their contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it, what security techniques we use and who has access to the data.

Web store software

Shopify

Our online store is developed using Shopify software. Personal data you provide to us for the purposes of our services will be shared with this party. Shopify has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Shopify is obligated to implement appropriate security measures under the agreement we have with them. These security measures include SSL encryption, a firewall, and a strong password policy. Data is stored on ISO27001-certified servers in the EU. Shopify uses cookies to collect technical information regarding your use of the software; no personal data is collected or stored. Shopify reserves the right to share collected data within its own group to further improve its services.

Email and mailing lists

Shopify

EXAMPLE: Our website uses Shopify , a third party that handles email traffic from our website and the sending of any newsletters.

All confirmation emails you receive from our website and web forms are sent through Shopify 's servers. Shopify will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website, you'll see an unsubscribe link. If you click this, you will no longer receive emails from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by Shopify . Shopify uses cookies and other internet technologies that track whether emails are opened and read. Shopify reserves the right to use your data to further improve its services and, in that context, to share information with third parties.

Payment processors

Shopify Payments, Paypal, Klarna

EXAMPLE: To process (part of) the payments in our online store, we use the Shopify Payments & PayPal platform. Shopify Payments & PayPal process your name, address, and city of residence information, as well as your payment details such as your bank account or credit card number. Shopify Payments & PayPal have taken appropriate technical and organizational measures to protect your personal data. Shopify Payments & PayPal reserve the right to use your data to further improve their services and, in that context, to share (anonymized) data with third parties. In the event of a request for a deferred payment (credit facility), Shopify Payments & PayPal share personal data and information regarding your financial position with credit rating agencies. All the above-mentioned guarantees regarding the protection of your personal data also apply to the parts of Shopify Payments & PayPal's services for which they engage third parties. Shopify Payments & PayPal will not retain your data for longer than is permitted by law.

Reviews

WebwinkelKeur & Google reviews

We collect reviews through the WebwinkelKeur platform. If you leave a review through WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this information with us so we can link the review to your order. WebwinkelKeur also publishes your name and city of residence on its website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties to provide its services, for which we have given WebwinkelKeur permission. All the aforementioned guarantees regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics

Myparcel/PostNL

EXAMPLE: When you place an order with us, it's our responsibility to have your package delivered to you. We use Myparcel's services to carry out these deliveries. For this purpose, we need to share your name, address, and city details with Myparcel. Myparcel uses this information solely for the purpose of fulfilling the agreement. If Myparcel engages subcontractors, Myparcel will also share your information with these parties.

Invoicing and accounting

Exact Online

EXAMPLE: We use Exact's services to maintain our administration and accounting. We share your name, address, and city information, as well as details regarding your order. This information is used to manage sales invoices. We use Exact's services to maintain our administration and accounting. We share your name, address, and city information, as well as details regarding your order. This information is used to manage sales invoices. Your personal data is sent and stored securely. Exact is obligated to maintain confidentiality and will treat your data confidentially. Exact will not use your personal data for purposes other than those described above.

Purpose of data processing

General purpose of the processing

We use your data solely for the purposes of providing our services. This means that the purpose of processing is always directly related to the order you place. We do not use your data for

(Targeted) marketing. If you share information with us and we use it to contact you later, other than at your request, we will ask for your explicit consent. Your information will not be shared with third parties, except to meet accounting and other administrative obligations. These third parties are all bound by confidentiality based on the agreement between them and us, an oath, or legal obligation.

Automatically collected data

Data automatically collected by our website is processed to further improve our services. This data (e.g., your IP address, web browser, and operating system) is not personal data.

Cooperation with tax and criminal investigations

In certain cases, Aquariumplantenshop may be legally obligated to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will object to this within the limits of the law.

Retention periods

We retain your data for as long as you are our client. This means we keep your client profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also consider it as a request to be forgotten. Due to applicable administrative obligations, we are required to retain invoices containing your (personal) data, so we will retain this data for the duration of the applicable term. However, employees will no longer have access to your client profile and documents we have created as a result of your assignment.

Your rights

Under applicable Dutch and European law, you, as a data subject, have certain rights regarding the personal data processed by or on behalf of us. Below, we explain these rights and how you can exercise them.

In principle, to prevent misuse, we only send copies of your data to the email address we already have on file. If you wish to receive the data at a different email address or, for example, by mail, we will ask you to identify yourself. We maintain a record of processed requests; in the case of a request to be forgotten, we record anonymized data. You will receive all copies of data in the machine-readable format we use within our systems.

You have the right to lodge a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.

Right of inspection

You always have the right to inspect the data we process (or have processed) that relates to you personally or can be traced back to you. You can submit a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you the following information:

known email address a copy of all data with an overview of the processors who have this data, stating the category under which we have stored this data.

Right of rectification

You always have the right to have the data we process (or have processed) that relates to you personally or can be traced back to you, corrected. You can submit a request to this effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you confirmation that the data has been corrected to the email address we have on file for you.

Right to restriction of processing

You always have the right to restrict the data we process (or have processed) that relates to you personally or can be traced back to you. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file that the data will no longer be processed until you lift the restriction.

Right to portability

You always have the right to have the data we process (or have processed) that relates to you personally or is identifiable to you, processed by another party. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties, to the email address we have on file for you. In all likelihood, we will no longer be able to continue providing services in such a case, as the secure linking of data files can no longer be guaranteed.

Right to object and other rights

You have the right to object to the processing of your personal data by or on behalf of Aquariumplantenshop in certain circumstances. If you object, we will immediately cease processing your data pending the resolution of your objection. If your objection is justified, we will provide you with copies of the data we process (or have processed) and then permanently cease processing.

You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy officer.

Cookies

Google Analytics / Metricool

Our website places cookies from the American company Google as part of its "Analytics" service. We use this service to track and report on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We have not authorized Google to use the analytics information obtained for other Google services.

Third-party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the Privacy Policy

We reserve the right to amend our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will notify you by email.

Contact details

Aquarium plant shop

Northland 4 Heinkenszand Netherlands

T 0616225806 E info@aquariumplantenshop.nl

Contact person for privacy matters

Stefan van Hoogen